Once payment is received for our services, the order cannot be cancelled or modified.  No refunds are issued with the exception of any expedited turnaround that was not delivered in the set timeframe.

With the purchase of a comprehensive (all five perspectives) review, you will receive a bonus audio review and consensus rating. This will be published in your Customer Portal by a Mentor team member or an internal NSC team member after discussion with the Mentors of all perspectives. 

No, there are no hidden charges or fees. The only additional charges would result from additional Mentor questions, additional perspectives, or expedited turnaround time. These are options available to you before checkout – but not required to purchase a review.

Yes. Our checkout process involves various measures to ensure security such as encryption, compliance with industry standards like Payment Card Industry Data Security Standard (PCI DSS) and tokenization of payment data. 

The only payment information we store are the last 4 digits of your payment method, the payment type, and the expiration date. We do not store the name on your payment method, full card number, nor card security codes (CVV). The extended payment information is stored by our payment processor, Stripe – one of the largest payment processors.

We accept all major credit cards, Apple Pay, Google Pay and many more depending on your country. Your payment options will appear at checkout. These options are based on your location and some methods may not be available in all areas.  

For many countries, pricing will be displayed and charged to your payment method in your local currency.

The sale is final. You will not be refunded for any part of this review for any reason other than eligible expedited charges in the event we do not return the review in the expedited time frame.

No, not for bulk submissions.  Each song must go through a Peer review. If you want a Pro or Master review, you begin by submitting each song one at a time for a Peer review. For recurring submissions, we offer a discount rate of 25% that is automatically applied when you resubmit through your Customer Portal. 

We have a turnaround time and schedule that we must adhere to in order to fulfill our obligations. Once a song is submitted, the process starts immediately.